Complaints & Appeals

I. COMPLAINTS

HCMCOU Journal of Science – Advances in Computational Structures (hereinafter referred to as the Journal) adheres to the principle of transparency and encourages strong engagement with the research community. Our primary objective is to engage researchers in the publication process, ensuring a responsible and professional approach. We view complaints as valuable opportunities to enhance the quality of research.

We define a complaint is a formal request from an individual, organization, or agency asking the Journal to reconsider decisions related to the application of regulations and policies that the Journal has previously stated. Complaints may take various forms and include: 

  • Complaints regarding copyright issues.

  • Complaints concerning cases of plagiarism.

  • Concerns related to multiple or overlapping publications, or simultaneous publishing of the same research.

  • Allegations of falsified research results.

  • Accusations of research misconducted.

  • Complaints about research that violates ethical standards.

  • Instances where conflicts of interest by authors are not disclosed.

  • Cases involving conflicts of interest from a reviewer.

We acknowledge that complaints are a natural part of our operations, and we readily embrace the possibility of making mistakes. Our commitment is to promptly address all complaints, regardless of their magnitude. The initial response to a complaint will be provided by the editor who managed the respective article.

  • The complaint handling process is as follows: All complaints are sent directly to the Journal's official email (journalofscience.acs@ou.edu.vn). The content must clearly outline the following details:

    • Issues being addressed in the complaint.

    • Supporting evidence pertaining to the complaint.

  • The Journal acknowledges receipt of complaints via email within 3 working days. 

  • The Journal investigates and addresses the complaint in accordance with its astablished procedures. The processing time varies between 30 to 90 days, depending on the specific nature of each case.

  • The outcomes of the complaint handling will be communicated to the complainant either through email or on the Journal’s website.

The Editor-in-Chief and the editor of the Journal follow a structured complaint handling process, guided by the Core Principles of the Publication Ethics Committee (COPE's Core Practices). Please note that complaints containing personal criticism, inappropriate or offensive language, or those with unclear and misleading issue definitions will not be considered.

II. APPEALS

The Journal defines an appeal as a formal disagreement by an individual with the Journal's decision, whether it pertains to the results of the handling of a previous complaint. The aim of an appeal is to request a reconsideration and provide evidence or arguments demonstrating that the original decision may have been incorrect or unjust.

The appeal handling process is as follows: 

  • All appeals are sent directly to the Journal's official email (journalofscience.acs@ou.edu.vn). The content must clearly outline the following details:

    • Details of the appeal content;

    • Supporting evidence pertaining to the appeal.

  • The Journal acknowledges receipt of appeal via email within 3 working days.

  • The Journal investigates and addresses the appeal in accordance with its astablished procedures. The processing time varies between 30 to 90 days, depending on the specific nature of each case.

  • The outcomes of the appeal handling will be communicated to the complainant either through email or on the Journal’s website.

All information pertaining to the complaint and appeal process will be completely confidential.